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SITHGAM002 Attend Gaming Machines

Summary

Be ahead of the other applicants for positions in the Hospitality industry with Practical Skills that include how to operate gaming machines correctly, coordinate multiple transactions and activities, including typical customer and equipment problems, provide effective customer service and advice, comply with responsible gaming legislation or requirements.

Touch a gaming machine in a real gaming environment and learn from industry professionals!

COST $70.00

DURATION: 6 Hours

Schedule

**NOTE: You must have completed SITHGAM001 Provide Responsible Gambling Services, to do this course**

Outline

This course will provide you with the skills and knowledge required to operate and maintain gaming machines, make payouts, check security and provide advice on games offered by the organisation.

Why Should I Attend?

This course will equip you with this skills and knowledge, to operate gaming machines correctly, coordinate multiple transactions and activities, including typical customer and equipment problems, provide effective customer service and advice, comply with responsible gaming legislation or requirements.

Some elements covered in this course:

  • 1. Advise customers on gaming activities
    • 1.1 Advise customers on gaming activities and games features according to relevant rules and regulations
    • 1.2 Explain artwork and machine operations to customers
    • 1.3 Display promotional materials and information in suitable locations
    • 1.4 Respond appropriately and courteously to customer queries
  • 2. Operate and maintain gaming machines
    • 2.1 Operate gaming machines according to design function and organisational practices
    • 2.2 Clear and refill machines according to government, industry, and organisational regulations
    • 2.3 Identify machine faults promptly and correctly
    • 2.4 Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and organisational practices
    • 2.5 Identify, mark and report unserviceable machines promptly
    • 2.6 Observe work health and safety procedures and practices
  • 3. Monitor security of gaming areas
    • 3.1 Observe players and onlookers, noting and reporting unusual practices and behaviours
    • 3.2 Carry out machine security checks
    • 3.3 Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures and work health and safety requirements
    • 3.4 Keep voucher and gaming machine record books and cash box keys secure
    • 3.5 Where appropriate, follow barring procedures according to organisational policy
  • 4. Make gaming machine payouts
    • 4.1 Verify payout claims according to organisational procedures
    • 4.2 Record payout according to industry and organisational procedure
    • 4.3 Check the identification and age of players as required, prior to payouts
    • 4.4 Identify situations where payouts should be refused and refer them to the appropriate person
    • 4.5 Pay winnings to the player and witness them according to government and organisational regulations
    • 4.6 Validate machines and return them to service promptly where appropriate
    • 4.7 Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings
    • 4.8 Resolve payout disputes or refer to supervisor according to organisational policies and customer service standards
  • 5. Operate and maintain coin dispensing equipment
    • 5.1 Operate coin dispensing equipment according to manufacturer instructions
    • 5.2 Identify and respond to equipment faults according to individual scope of responsibility
    • 5.3 Dispense, receive and weigh coins according to industry and organisational procedures
    • 5.4 Handle cash according to organisational security procedures
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