You haven't been trained
until you've been AusTrained

SITHGAM004 Conduct Keno Games

Summary

Do you want to stand out to potential employers? Be ahead of the other applicants for positions in the Hospitality & Gaming industry with Practical Skills that include how to operate and maintain Keno equipment, take bets, make payouts, check security issues and provide advice on Keno to customers.

COST $70.00

DURATION: 3 Hours

Schedule

**NOTE: You must have completed SITHGAM001 – Provide Responsible Gambling Services, to do this course**

Outline

This course will prepare you with the skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues and provide advice on Keno to customers.

Why Should I Attend?

This course will equip you with skills and knowledge required to operate and maintain Keno equipment, operate Keno equipment according to procedures ,process a variety of bet types, payouts and cancellations within commercially realistic timeframes, coordinate multiple transactions and activities, including typical customer and equipment problems, comply with responsible gambling legislation or requirements, provide accurate information on:

  • bet types
  • collection of payments
  • completion of entry forms
  • display of winning numbers
  • explanation of receipt tickets
  • lodgement of forms
  • player rules, conditions and limits
  • prize schedules
  • verbal entries

and integrate knowledge of security issues and comply with security requirement.

Duration

This course provides you with 3 hours of practical experience operating a KENO terminal?

Some elements covered in this course:

  • 1. Advise customers on features of Keno
    • 1.1 Provide information to customers about Keno games
    • 1.2 Advise customers on Keno promotions as required
    • 1.3 Respond to customer complaints and queries courteously according to organisational procedures
  • 2. Process bet types
    • 2.1 Identify and confirm verbal and standard entry bet types
    • 2.2 Process bet types according to designated procedures
  • 3. Pay out prizes
    • 3.1 Check tickets through card reader, scanner or by serial number
    • 3.2 Process cash and cheque payouts according to pre set limits
    • 3.3 Perform cash and cheque transactions according to agency and system limits
    • 3.4 Refer large payouts, bets, cash ins and cash outs to the appropriate person
  • 4. Cancel tickets
    • 4.1 Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures
    • 4.2 Re issue tickets where required according to organisational procedures
  • 5. Operate General Functions
    • 5.1 Consider General Functions and use when necessary according to authorised limitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information
    • 5.2 Seek authorisation from the appropriate person where required
  • 6. Clean and maintain terminals
    • 6.1 Clean card readers regularly
    • 6.2 Change new paper rolls and ribbons as appropriate
    • 6.3 Identify maintenance problems promptly and take appropriate measures
  • 7. Monitor security of Keno operations
Book Now